OCS Platform Experience
E2E Customer Journey
Research
HEURISTICS
Design System
Enterprise SAAS
B2b
B2C
a11y
Overview
One Cerner Style (OCS) initiative created the long-term vision and strategy for a unified UI and user experience across Cerner's disparate 300+ product lines.
One Cerner Style (OCS) initiative created the long-term vision and strategy for a unified UI and user experience across Cerner's disparate 300+ product lines.
One Cerner Style (OCS) initiative created the long-term vision and strategy for a unified UI and user experience across Cerner's disparate 300+ product lines.
Goal
Deliver a scalable, rebranded experience for all Enterprise and Consumer products while building and strategizing design system integration, workflow improvements, and increasing patient safety.
Deliver a scalable, rebranded experience for all Enterprise and Consumer products while building and strategizing design system integration, workflow improvements, and increasing patient safety.
Deliver a scalable, rebranded experience for all Enterprise and Consumer products while building and strategizing design system integration, workflow improvements, and increasing patient safety.
Impact
As the Design System lead and Initiative Strategist, I partnered with the Initiative Owner to consolidate and rebuild multiple one-off design systems into a single, modernized design system with key patterns and interaction standardization to pay down over 30+ years of technical and design debt.
I partnered with teams across Clinical, RevenueCycle, and Consumer products to reimagine their current state experiences, driving alignment to the OCS platform experience while integrating seamless cross-tool workflows.
As the Design System lead and Initiative Strategist, I partnered with the Initiative Owner to consolidate and rebuild multiple one-off design systems into a single, modernized design system with key patterns and interaction standardization to pay down over 30+ years of technical and design debt.
I partnered with teams across Clinical, RevenueCycle, and Consumer products to reimagine their current state experiences, driving alignment to the OCS platform experience while integrating seamless cross-tool workflows.
As the Design System lead and Initiative Strategist, I partnered with the Initiative Owner to consolidate and rebuild multiple one-off design systems into a single, modernized design system with key patterns and interaction standardization to pay down over 30+ years of technical and design debt.
I partnered with teams across Clinical, RevenueCycle, and Consumer products to reimagine their current state experiences, driving alignment to the OCS platform experience while integrating seamless cross-tool workflows.
At A Glance
Timeline
Timeline
Timeline
2019
Role
Role
Role
Design System Lead and Initiative Strategist
Team
Team
Team
Global cross-functional team of Product Designers, Product Managers, and Engineering Leads
Regulatory Considerations
Regulatory Considerations
Regulatory Considerations
Accessibility (ADA Section 508, WCAG 2.0 and 2.1)
CE Marking (BS EN 62366:2008; IEC 6236601)
Meaningful Use
Outcomes
~ 5%
Increase in Situational Awareness
Increase in Situational Awareness
The impact of the new unified UI helped to increase situational awareness in cross-tool workflows.
The impact of the new unified UI helped to increase situational awareness in cross-tool workflows.
67%
Increase in Overall Appearance
Increase in Overall Appearance
Customers reported increase in the overall attractiveness of the the unified UI as compared to the current state.
Customers reported increase in the overall attractiveness of the the unified UI as compared to the current state.
42%
Increase in Keyword Alignment
Increase in Keyword Alignment
Customers rated the unified UI's alignment to branding keywords that instill clarity, trust,
Customers rated the unified UI's alignment to branding keywords that instill clarity, trust,
7 -> 1
Design System Consolidation
Design System Consolidation
Achieved consolidation of one-off design systems into a single system of systems.
Achieved consolidation of one-off design systems into a single system of systems.
150%
Increase in Patterns
Increase in Patterns
Grew Design Standard Library to more robust state with inclusion of a11y guidance and best practices.
Grew Design Standard Library to more robust state with inclusion of a11y guidance and best practices.
Bringing It All Together
From disjointed and fragmented documentation to seamless ecosystem of cross-product experiences
Audit + Research
Current State + Industry Best Practices
By conducting audits across across Cerner's existing products and industry best practices, we were abile to quickly identify inconsistencies in pattern usage, gaps in functionality and usability heuristic, and inefficient cross-tool workflows.
Iterate & Define
Streamline Pattern + Usage Definitions
Gather usecases and requirements to iterate and define design patterns that drive consistency while accommodating different functional needs to ensure stakeholder buy-in and adoption.
Audit + Research
Current State + Industry Best Practices
By conducting audits across across Cerner's existing products and industry best practices, we were abile to quickly identify inconsistencies in pattern usage, gaps in functionality and usability heuristic, and inefficient cross-tool workflows.
Iterate + Define
Efficient Planning and Real-Time Tracking
Plan tasks, set priorities, and track progress with ease to ensure projects stay on track and deadlines are met with minimal effort.
Modernize + Test
Organize Events and Share Documents
Effortlessly manage events, share important documents, and collaborate with your team to ensure everything is in one place and easily accessible.
Audit + Research
Current State + Industry Best Practices
By conducting audits across across Cerner's existing products and industry best practices, we were abile to quickly identify inconsistencies in pattern usage, gaps in functionality and usability heuristic, and inefficient cross-tool workflows.
Iterate + Define
Efficient Planning and Real-Time Tracking
Plan tasks, set priorities, and track progress with ease to ensure projects stay on track and deadlines are met with minimal effort.
Modernize + Test
Organize Events and Share Documents
Effortlessly manage events, share important documents, and collaborate with your team to ensure everything is in one place and easily accessible.
Modernize + Test
Seamless Collaboration for Effective Meetings
Created internal and external feedback loops with customers to meticulously redesign workflows and evaluate usability improvements for each product.
Transformation
Check out the Before & After
PowerChart
Enterprise Theme
BEFORE
AFTER
Siemen's i.s.h.Med
Enterprise Theme
BEFORE
AFTER
CareAware Connect Messenger
Enterprise Theme
BEFORE
AFTER
RevenueCycle - Registration
Enterprise Theme
BEFORE
AFTER
RevenueCycle - Scheduling
Enterprise Theme
BEFORE
AFTER
Patient Kiosk
Consumer Theme
BEFORE
AFTER
HealtheLife
Consumer Theme
BEFORE
